Shipping policy

At hoangtamstore, we strive to provide fast, reliable, and affordable shipping services for all of our customers. Please take a moment to review our shipping policy, including shipping rates, delivery times, and terms and conditions.

1. Shipping Methods and Delivery Times

We offer various shipping methods to ensure your order reaches you as quickly as possible. The available shipping options will be displayed during checkout based on your location.

  • Standard Shipping: Delivery typically takes 5-7 business days after the order has been processed.

  • Expedited Shipping: Delivery typically takes 2-4 business days after the order has been processed.

  • Overnight Shipping: Available for orders placed before 12:00 PM, delivery by the next business day.

Please note that delivery times are estimated and may vary depending on your location, weather conditions, and other factors outside of our control.

2. Shipping Rates

Shipping rates are calculated at checkout based on the weight, size, and destination of your order. We strive to offer competitive and affordable shipping rates for our customers.

  • Free Shipping: We offer free standard shipping on all orders over [Insert Amount] (domestic only).

  • Flat Rate Shipping: For orders under [Insert Amount], a flat rate of [Insert Price] will apply for standard shipping.

3. Order Processing

All orders will be processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Please note that during peak seasons, such as holidays or sales events, processing time may take longer than usual.

4. International Shipping

We offer international shipping to select countries. International shipping rates and delivery times will vary depending on your location. Additional customs duties, taxes, and import fees may apply and are the responsibility of the customer.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.

6. Lost or Damaged Packages

We are not responsible for lost or damaged packages once they are in the hands of the carrier. However, we will assist you in filing a claim with the shipping carrier if your package is lost or damaged during transit. If your package arrives damaged, please contact us within 7 days of receiving your order with photos of the damage.

7. Address Accuracy

Please ensure that the shipping address provided is correct. We are not responsible for delays or issues that arise due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately.

8. Returns and Exchanges

For information on our return and exchange policies, please refer to our [Returns and Exchanges Policy] page. Please note that certain items may not be eligible for return or exchange due to health and safety regulations or other restrictions.

9. Terms and Conditions

By placing an order on our website, you agree to the following terms:

  • Shipping times and rates are subject to change without notice.

  • We reserve the right to cancel or delay an order if we encounter any issues with processing, payment, or inventory.

  • All shipping charges, including those for returns, are non-refundable.

  • We are not liable for any delays, lost, or damaged packages that occur during the shipping process.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us at [Your Email Address] or [Your Phone Number]. Our customer support team is happy to assist you.